Technical Questions

How to set headset to Developer Mode?
G2 4K series Press “Confirm” and “Volume Down” button together on the headset to enter 2D Settings - “System” - “Developer Options” Neo2 series 1. Pre...
Mon, 26 Jul, 2021 at 4:12 PM
How do you access the files on a Pico device using a PC?
1. First put the headset in Developer Mode. See FAQ on setting headset to Developer Mode. 2. Connect the headset to the computer via the provided USB le...
Mon, 26 Jul, 2021 at 4:16 PM
How do I perform an Offline update of the PUI? (System Software)
Make sure the battery has 50% - 100% charge before performing this procedure.  Neo 3: 1. Create the “dload” folder in the internal storage;...
Mon, 26 Jul, 2021 at 4:24 PM
What versions of Unity/Unreal do you support?
We are constantly updating our Unity/Unreal SDKs to conform to the latest updates from the SDK packages. Please see this link here for more information and t...
Fri, 7 Dec, 2018 at 12:40 AM
Can I control content on a group of headsets?
We do have solutions to control a large group of headset devices. For more information please contact our support department.  https://www.pico-interactive...
Fri, 7 Dec, 2018 at 12:43 AM
Can I control content on a group of headsets?
We do have solutions to control a large group of headset devices. For more information please contact our support department.  https://www.pico-interactive...
Fri, 7 Dec, 2018 at 12:43 AM
Can I install APK packages from outside the Pico online store?
You may load APK game files to our headset and install them. However only games that are built with the Pico SDK will work on our headset.
Fri, 7 Dec, 2018 at 12:49 AM
How do I use Wireless Transfer to manage my device from a PC?
1. Connect your Pico headset to the local WiFi. 2. Check to make sure your computer is connected to same local WiFi. 3. Go to File Manager in your P...
Mon, 14 May, 2018 at 2:31 PM